Samaritans Mumbai
Year Established
SPECIALITY / MAIN FOCUS
Stress
Contact number
Working hours
4 pm to 10 pm
Areas covered
relationship problems work/education related stress stress caused due to loneliness anxiety depression
Location
Mumbai, India
Target Population (men,women,LGBTQAI etc)
everyone
How many Volunteers/ Counsellors?
65 (35 on phone calls, 20 email responders, and 1 counsellor in the professional unit
Training Period
60 hours spread over 4 weeks, and additional 5 hours of practice roleplay
What topics are covered in training
Aspects covered range from listening skills, empathy building, sensitisation to nuances in feelings, bias unlearning and deep dive into supporting suicidal thoughts.
How is the training conducted
We have training manuals received from Samaritans and Befrienders, which we have developed and customised to our Centre's specific needs.
Affiliations with orgs
The Samaritans, UK
What are kind of calls answered
mental health related
Ranking on which areas are most addressed by this particular helpline ? Or proffered specialisation ?
anxiety and helplessness
If these helplines further allow in-person counselling by professionals
yes
Finally, the main challenges that these helplines face? (for eg: lack of staff, funds, other resources, etc)
funds and resources. We are entirely volunteer driven, so the passion for the cause and morale is high, but this also means that we see many leave soon. Since the pandemic, we have been using cloud telephony, and this costs money as well. However, we try our best to ensure high quality of care is given to callers who reach out.
Last verified by IndiaSpend/FactChecker
7TH JUNE
Link
https://www.samaritansmumbai.org
Language Offered
Hindi, English
Organization Type
private
Status
working
Add To Home Screen